It’s not that unusual anymore to visit a business, particularly ones of larger prominence, and receive bad customer service. Whether it is a brick and mortar type of business or using the customer support tab on an online website, poor customer service is more rampant and prevalent than ever before. We have almost become completely used to it. One of the reasons for this is probably an age old philosophy whereas businesses focus on bringing in the new, which leaves a big gaping hole in the support system used for supporting the old.
Another issue could as well be a reliance on customer service coming at an economical rate. In other words, no one wants to spend too much on the act of customer support. Some places try to push it all online, trying to do a robotic diagnosis thereby preventing the customer from ever needing to get to a real person. Or hiring poorly trained individuals to handle complex matters with a script. And don’t forget rerouted calls dying in a pit of hideous automation (I have almost died punching numbers on my phone for hours on end).
The point of this post is to say that at Check Issuing, customer service most certainly does matter and it always will. We want to keep current clients before we want to find new ones. If we can’t keep the current ones, we don’t have business trying to acquire new ones. We have always believed that your healthiest revenue would be provided by your ability to keep current customers. And providing excellent customer service is an enormous part of that. With us, you get your very own direct customer service rep, not some automated phone hell.
At Check Issuing, you are in good hands!