/FAQs/

I use QuickBooks, can you use my file from QB?

Yes, we can. Our development team has created a file converter for our clients accounting software. Therefore, you will just need to go through one extra step.

By |2018-08-30T13:07:40+00:00April 18th, 2017|Comments Off on I use QuickBooks, can you use my file from QB?

How long does it take my payee to receive a check?

All of our mail goes through the US Postal Service. Normally it takes around 3-5 business days. We do offer many other mailing options with faster delivery times.

By |2018-08-30T13:07:40+00:00April 18th, 2017|Comments Off on How long does it take my payee to receive a check?

What happens if I have an error in my file when I upload?

it probably has something to do with the mapping of the fields in your file upload, or a missing field in one of your payees addresses. If you pull out that error or correct it after uploading, your file will be ready to go, the whole file will not be rejected.

By |2018-08-30T13:07:40+00:00April 18th, 2017|Comments Off on What happens if I have an error in my file when I upload?

Can I send in different currencies?

Yes, you can but you must hold a US Bank account with that currency in it. We are not able to convert currencies from you.

By |2018-08-30T13:07:41+00:00April 18th, 2017|Comments Off on Can I send in different currencies?

What do the statuses in the system mean?

Pending Release – Payments have been uploaded to the Checkissuing System and are waiting to be released by the Printing Team.
Released – The Printing Team has released the payments for processing.
Processing – The payments are in the process of being printed and stuffed into the proper envelopes for delivery.
Sent Out – The payments have been […]

By |2018-08-30T13:07:41+00:00April 18th, 2017|Comments Off on What do the statuses in the system mean?

How do I know when my checks are cashed?

Our system only delivers statuses up to “Sent Out”. If you would like full real-time statuses, you will need to get a report from your bank and upload it to the Checkissuing System.

By |2018-08-30T13:07:41+00:00April 18th, 2017|Comments Off on How do I know when my checks are cashed?