CheckIssuing Support

/CheckIssuing Support
CheckIssuing Support 2018-06-09T11:03:14+00:00

SUPPORT

Toll Free: (866) 535-3954

Support: (480) 809-6083

Email: support@checkissuing.com

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These videos are tutorials on how to use our services If you have any questions, please contact us at the information above. For more info about all of the services go here.

CheckIssuing Video Tutorials

ACH File Generation

Bundling Feature

Insert Option

Frequently Asked Questions

I use QuickBooks, can you use my file from QB? 2017-04-18T12:36:49+00:00

Yes, we can. Our development team has created a file converter for our clients accounting software. Therefore, you will just need to go through one extra step.

Do you charge extra for information printed on the check stub? 2017-04-18T12:14:26+00:00

With our basic template, you have 300 characters on the check stub and 25 characters on the actual check. Any addition content will cause for additional fees.

How long does it take my payee to receive a check? 2017-04-18T12:13:16+00:00

All of our mail goes through the US Postal Service. Normally it takes around 3-5 business days. We do offer many other mailing options with faster delivery times.

What happens if I have an error in my file when I upload? 2017-04-18T12:12:08+00:00

it probably has something to do with the mapping of the fields in your file upload, or a missing field in one of your payees addresses. If you pull out that error or correct it after uploading, your file will be ready to go, the whole file will not be rejected.

I want images of my checks after you print them. Can you do that? 2017-04-18T12:10:07+00:00

Unfortunately, there is no way we can give that to you unless it is a league problem.

Can we easily generate a report that will give us check details and status reports? 2017-04-18T12:17:39+00:00

Yes, with the reposting feature in the CheckIssuing System.

Can I send in different currencies? 2017-04-18T12:07:19+00:00

Yes, you can but you must hold a US Bank account with that currency in it. We are not able to convert currencies from you.

Can I send anywhere in the world? 2017-04-18T12:05:52+00:00

Yes, we have many clients that send checks internationally with our services.

What do the statuses in the system mean? 2017-04-18T12:04:25+00:00

Pending Release – Payments have been uploaded to the CheckIssuing System and are waiting to be released by the Printing Team.
Released – The Printing Team has released the payments for processing.
Processing – The payments are in the process of being printed and stuffed into the proper envelopes for delivery.
Sent Out – The payments have been printed and the US Postal Service has picked them up from our Headquarters in Colorado for delivery.
Returned – After being sent successfully, there were errors with the payment and it could not be delivered. (Most likely returned for a bad address)
Canceled – The client has requested for the payment to be cancelled.
Posted Cashed – The payments have been successfully received by the beneficiary and they have cashed the payment. (Only available with a CSV file upload from client’s bank)

How do I know when my checks are cashed? 2017-04-18T11:59:28+00:00

Our system only delivers statuses up to “Sent Out”. If you would like full real-time statuses, you will need to get a report from your bank and upload it to the CheckIssuing System.

Can you do my 1099s at the end of the year? What does it cost? 2017-04-18T11:43:55+00:00

Yes, we do offer this service. There is a one-time $75.00 processing fee and then it is $1.00 per recipient + postage.

Why do you have to send micro deposits? 2017-04-18T12:19:25+00:00

Micro Deposits are an easy way to validate a customer bank account. It is a method used in various services to ensure that the individual owns the bank account that they are adding to the system.

We are an accounting software company with multiple clients. Can you support our clients printing checks from your system? 2017-04-18T11:39:02+00:00

Yes, you can add each of your clients as sub-accounts in the CheckIssuing system. They will then be able to add payments whenever they need.

Can we print checks from our Canadian account? What is the process? 2017-04-18T11:37:59+00:00

Yes, because they have a similar MICR line as US Banks. We will need a VOIL check and a letter from your bank to verify the account before the printing process.

What kind of security do you have? 2017-04-18T11:36:47+00:00

Our system is set up as PCI Compliant
CheckIssuing is SOCII-SSAE 16 Type II Audit certified. The report can be provided upon request.
We have also gone through the CIPSEA training as well as HIPPA Complaint.

Where would be my checks be sent from? 2017-04-18T11:35:20+00:00

We are located in Littleton. CO. We do not out source, therefore all the mail pieces are sent out from our Headquarters.
8392 S. Continental Divide Rd. Littleton, CO 80127

Do you have some references I can contact? 2017-04-18T11:33:57+00:00

Yes, we do. Please contact a representative for more details on this.

I only want to do a one-time check run; can you do that? 2017-04-18T11:33:00+00:00

Yes, you can. You will still need to go through our application process and pay the one-time setup fee of $200. There are no processing fees or monthly minimums, so your account can stay open for if you need to use our services again.

Can I add my logo to the check? 2017-04-18T11:31:33+00:00

A colored logo can be added to return address on the envelope of your check payments, and a black and white logo can be added to the return address on the check itself.

How soon after I send me check info to you, are my checks mailed? 2017-04-18T11:30:25+00:00

CheckIssuing has a complementary same day printing and mailing service if your files are uploaded before 9:00am MST. Fees will apply for past deadline uploads for same day printing up until our hard cut off time of 11:00am MST.

How do I get my check information to you? What are my options? 2017-04-18T11:29:20+00:00

You can upload your Excel templet saved as a CSV or push your information through our API Solution.

We don’t want all of our users to have the ability to write checks, what can we do? 2017-04-18T11:27:51+00:00

Not a problem! You can use the permission settings to limit some of your users to only see the reports.

How many users can have access to my CheckIssuing? Are there Permission settings? 2017-04-18T11:26:26+00:00

There is no limit but for security purposes, we recommend not having to many. The primary user has access to all the permission settings per new user.

My accountant needs a report of my checks every month. Can you do that? 2017-04-18T11:24:51+00:00

Yes, once you are integrated into the CheckIssuing system there is a Reports Tab that allows you to run all the reports needed.

Why are you charging me $200 to get set up? Can you waive that fee? 2017-04-18T12:22:44+00:00

Unfortunate our set up fee cannot be waived. This fee gives you full access to our development team during your set up process and includes technical support for the life of your relationship with us. We do a lot of work on the back end to ensure your checks are ready.

Does CheckIssuing print and mail documents without check payments? 2017-04-18T11:21:43+00:00

Yes, we offer a printing and mailing service for documents without check payments. They can be sent as individual pieces of mail, or bundled together.

Can I include marketing with my checks? 2017-04-18T11:16:53+00:00

Yes, CheckIssuing has a great black and white or colored Insert Feature.

What is positive pay? Why would I need it? 2017-04-18T11:09:50+00:00

Positive pay is a cash-management service employed to deter check fraud. Banks use it to match the checks a company issues with those it presents for payment. Any check considered to be potentially fraudulent is sent back to the issuer for examination. It normally takes about 30 days to fully set up your positive pay program with your bank.

Will your system work with my ERP? 2017-04-18T11:06:43+00:00

ERP, CRM, and API’s are all plug-ins that work very well with our system.

What are your fees? 2017-04-18T11:04:59+00:00

Our fees are based off monthly volumes. Please contact a representative for more specific pricing. CheckIssuing has very competitive pricing, and is price match guarantee.

How do I know my bank account information will be safe? 2017-04-18T11:03:47+00:00

We use SOC Reports for our security system. CheckIssuing is also PCI Compliant as a security wall to ensure that all our clients information is safe.

Are there any processing fees or monthly minimums? 2017-04-18T12:24:17+00:00

No not at all. You only pay for what you print after the on-time set up fee.

What if I don’t print checks one month? 2017-04-18T11:01:12+00:00

only charge for what you print after the initial $200 set up fee.

How long does your set up time take? 2017-04-18T10:59:53+00:00

We average about 2-3 business days. We can move as fast as you need us to. The MICRO Deposits we send to verify your bank account take about 24 hours to hit.

How do you bill me? 2017-04-18T10:56:37+00:00

Every Monday for the previous week. ACH debit or a check is written on your behalf.

What are the required fields? 2017-04-18T10:57:36+00:00

Depending on the services you would like, they will very. Contact a representative for more details.

How do I upload my file to the system? 2017-04-18T10:58:36+00:00

Excel saved as a CVS (flatten file) or our API Solution.

CONTACT US TODAY

Contact us today to get a demo and find out how we can help with your printing and mailing needs!

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