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Checkissuing Support2021-03-10T06:58:18-07:00

SUPPORT

Toll Free: (866) 535-3954

Email: support@checkissuing.com

  • Checkissuing

If you have any questions, please contact us at the information above. For more info about all of the services go here.

Frequently Asked Questions

What are your cutoff times?2021-03-10T06:23:05-07:00

Our cutoff times are 9AM MST for checks and 8PM EST for ACH on weekdays. Checks will not be sent out on USPS  holidays and ACH Direct Deposits will not be processed on banking holidays. Digital checks are typically sent instantly.

I have some questions about Digital Checks

Please see our Digital Checks FAQs page.

Is there any error validation of ACH payment destination account/routing information?2020-12-14T11:23:06-07:00

It is important for you to provide us validated information to send out ACH payments, including payee name, account type, routing number, account number, and payment amount. In some cases, the receiving bank may reject payments based on a mismatch between account information and payee name but this should not be counted on.

If an incorrectly formatted address was provided for a check would the check still be printed with an incomplete address or would the payment be put in an error state?2020-12-14T11:21:35-07:00

We geocode what we get on addresses so in some rare cases errors may get through, if they are not autocorrected or put in the payments repair queue. We’ve tried to make things as resilient as possible while being as flexible as possible and still trying to maintain quality control, so it’s a balancing act.

ACH Originator ID – Our bank requires ACH Originator IDs for allowing ACH transfers. Can you share your ACH/originator ID or point us to where it’s listed?2020-12-14T11:19:59-07:00

Please contact Checkissuing Support to receive our ACH Origination ID

Do you have minimum and maximum payment amounts supported?2020-12-14T11:18:00-07:00

For check payments, the minimum is $.01 and maximum is only limited by what the clients bank allows. The maximum for ACH payments is 10K unless special approval for higher payments has been approved.

When creating an ACH payment will the memo field be the text that appears on bank statements?2020-12-14T11:14:14-07:00

The field that will be passed onto the bank statements will be the Addendum field.

What is Payment Send Date?2020-12-14T11:16:18-07:00

Send Date is for future dating payments. It defaults to either the current day (if it’s before our payment cut off time of 9AM MST), or the next business day if it’s after the cutoff.

When can I cancel a payment?2020-12-14T11:11:59-07:00

You can cancel a payment up until it’s processing. This is typically 9AM MST for check payments, 5 PM EST for ACH Direct Deposit payments, and Digital Checks can be canceled up until the time the Digital Check is redeemed.

What are your postage codes?2020-12-14T11:03:24-07:00
ID Description Delivery Time
7 2 Day Courier Service with FedEx 2 Days
6 1 Day Courier Service with FedEx 1 Day
4 USPS Priority + Signature Confirmation 1-3 Days
3 USPS Priority + Delivery 1-3 Days
Confirmation
2 USPS Priority 1-3 Days
1 USPS First-Class 2-5 Days
8 USPS Priority Express Overnight 1-2 Days
9 USPS Certified Mail 2-5 Days
I use QuickBooks, can you use my file from QB?2020-01-23T20:12:50-07:00

There are integrations available to export payments out of Quickbooks Desktop/Online and into the Checkissuing Platform.

Do you charge extra for information printed on the check stub?2018-08-30T13:07:40-07:00

With our basic template, you have 300 characters on the check stub and 25 characters on the actual check. Any addition content will cause for additional fees.

How long does it take my payee to receive a check?2020-01-23T15:47:02-07:00

All of our mail goes through the US Postal Service. Normally it takes around 2-5 business days. We do offer many other mailing options with faster guranteed delivery times.

What happens if I have an error in my file when I upload?2020-01-23T19:31:47-07:00

Those types of errors likely have something to do with the mapping of the fields in your file upload, or a missing field in one of your payees addresses. If you correct that error after uploading, your file should be ready to go. In the case of error(s), the file will not be rejected.

I want images of my checks after you print them. Can you do that?2020-01-23T14:42:43-07:00

Yes, our system can provide you that information through a secure email or through our API.

Can we easily generate a report that will give us check details and status reports?2020-01-23T19:33:56-07:00

Yes, we have a robust reporting system that allows you to export data acceptable for bank and accounting/ERP software importing.

Can I send in different currencies?2020-01-23T15:01:21-07:00

Yes, you can but you must hold a Bank account that supports that type of currency in it. We are not able to convert currencies from you.

Can I send anywhere in the world?2018-08-30T13:07:41-07:00

Yes, we have many clients that send checks internationally with our services.

What do the statuses in the system mean?2020-01-23T19:37:48-07:00

Pending Release – Payments have been uploaded to the Checkissuing System and are waiting to be released by the Printing Team.
Released – The Printing Team has released the payments for processing.
Processing – The payments are in the process of being printed and stuffed into the proper envelopes for delivery.
Sent Out – The payments have been printed and the US Postal Service has picked them up from our Headquarters in Colorado for delivery.
Returned – After being sent successfully, there were errors with the payment and it could not be delivered. (Most likely returned for a bad address)
Canceled – The client has requested for the payment to be cancelled.
Posted Cashed – The payments have been successfully received by the beneficiary and they have cashed the payment.

How do I know when my checks are cashed?2020-01-23T15:08:56-07:00

There are several ways to get your cashed check information from our system. We integrate with a third-party that supports retrieving cashed check information for most major banks. For banks that do not support retrieving transaction information, we offer a system where we can import many different bank file formats to display and report back you to cashed check information.

Can you do my 1099s at the end of the year? What does it cost?2020-01-23T15:18:26-07:00

Yes, we do offer this service. There is a one-time $75.00 processing fee and then it is typically $.95 per recipient + postage, with bulk discounts available.

Why do you have to verify my bank account?2020-01-23T19:41:22-07:00

We have several ways to verify our clients bank accounts. We use a 3rd party system that we can use to instantly verify your account, or we can send micro-deposits (small deposits of under $1.00) that you would have to verify.

We are an accounting software company with multiple clients. Can you support our clients printing checks from your system?2018-08-30T13:07:41-07:00

Yes, you can add each of your clients as sub-accounts in the Checkissuing system. They will then be able to add payments whenever they need.

Can we print checks from our Canadian account? What is the process?2020-01-23T19:43:24-07:00

Yes, because they have a similar MICR line as US Banks. We may need a voided check and/or a letter from your bank to verify the account before setup can be completed.

What kind of security do you have?2020-01-23T19:47:29-07:00

Checkissuing is SOCII-SSAE 16 Type II Audit certified, HIPPA compliant, and our systems are hosted on Amazon Cloud (AWS).

Where would be my checks be sent from?2019-09-19T13:26:10-07:00

We are Headquartered in Tempe, Arizona and all mail pieces are sent out from our location at 1835 E. Sixth St. #24, Tempe, AZ 85281

Do you have some references I can contact?2018-08-30T13:07:41-07:00

Yes, we do. Please contact a representative for more details on this.

I only want to do a one-time check run; can you do that?2020-01-23T14:59:23-07:00

Yes, you can. Since there are no processing fees or monthly minimums, it doesn’t make a difference in costs whether you use us one-time or on a regular basis.

Can I add my logo to the check?2020-01-23T19:50:40-07:00

A color or black/white logo can be added to your check stub and/or envelope.

How soon after I send me check info to you, are my checks mailed?2018-08-30T13:07:41-07:00

Checkissuing has a complementary same day printing and mailing service if your files are uploaded before 9:00am MST. Fees will apply for past deadline uploads for same day printing up until our hard cut off time of 11:00am MST.

How do I get my check information to you? What are my options?2020-01-23T19:51:47-07:00

You can upload your Excel file saved as a .CSV or push your information through our API.

We don’t want all of our users to have the ability to write checks, what can we do?2020-01-23T19:54:50-07:00

You can use the permission settings to set your preferred access for your users. Access can be limited to just viewing reports.

How many users can have access to my Checkissuing? Are there Permission settings?2018-08-30T13:09:14-07:00

There is no limit but for security purposes, we recommend not having to many. The primary user has access to all the permission settings per new user.

My accountant needs a report of my checks every month. Can you do that?2018-08-30T13:09:14-07:00

Yes, once you are integrated into the Checkissuing system there is a Reports Tab that allows you to run all the reports needed.

Is there a Setup Fee or any Monthly Fees?2021-04-04T10:10:30-07:00

There are no monthly fees for our services, and there may be a setup fee based on what services and customization you require.

Does Checkissuing print and mail documents without check payments?2018-08-30T13:09:14-07:00

Yes, we offer a printing and mailing service for documents without check payments. They can be sent as individual pieces of mail, or bundled together.

Can I include marketing with my checks?2020-01-23T20:37:23-07:00

Yes, there are various ways you can market your brand including color or black/white logos on the check stub or envelope, or including color or black and white marketing inserts.

What is positive pay? Why would I need it?2018-08-30T13:09:15-07:00

Positive pay is a cash-management service employed to deter check fraud. Banks use it to match the checks a company issues with those it presents for payment. Any check considered to be potentially fraudulent is sent back to the issuer for examination. It normally takes about 30 days to fully set up your positive pay program with your bank.

Will your system work with my ERP?2020-01-23T20:24:18-07:00

We have integrations with various ERP and accounting systems. Please contact us with your specific needs.

What are your fees?2020-01-23T19:56:22-07:00

Our fees are based off monthly volumes. Please contact a representative for the specific pricing tiers.

How do I know my bank account information will be safe?2020-01-23T20:17:17-07:00

All client data is fully-encrypted and stored on Amazon Cloud (AWS), the same platform that the NSA uses to store their information.

Are there any processing fees or monthly minimums?2020-11-02T13:55:36-07:00

No, you only pay for what you print.

What if I don’t print checks one month?2020-01-23T20:09:08-07:00

As we dont have any long-term contracts, setup fees or monthly fees, our service is use as you need.

How long does your set up time take?2018-08-30T13:09:15-07:00

We average about 2-3 business days. We can move as fast as you need us to. The MICRO Deposits we send to verify your bank account take about 24 hours to hit.

How do you bill me?2020-01-23T19:36:53-07:00

Our billing options for businesses include an ACH debit out of your bank account, we can write a check out of your account on your behalf, or we can send you an invoice for you to send us a check or push an ACH into our account.

What are the required fields?2020-01-23T19:57:18-07:00

Depending on the services you would like, they will vary. Please contact a representative for more details.

How do I upload my file to the system?2021-03-10T06:34:50-07:00

To manually upload a file to our system, we accept. CSV files, which can be easily converted from Excel. We also have an API that can be used to communicate with our systems.

When are your payments batched out?2021-03-10T06:47:39-07:00

– USPS First-Class check Payments are batched out at Monday through Friday at 9AM CST, on all days excluding Federal Holidays that Checkissuing and the USPS is not operating.
– Expedited check Payments such as FedEx are batched out at Monday through Friday at 9AM CST, on all days excluding Federal Holidays.
– ACH Payments are batched out Monday through Friday at 7PM CST, excluding any Federal Holidays that banks are not open.
– Digital Checks are sent immediately after being submitted.
– For ACH retrieve by email Info, payments don’t release until payee account information is received.

What are your holidays?2021-03-10T06:46:39-07:00

We do not operate on the following national holidays:
– New Year’s Day
– Memorial Day
– Independence Day
– Labor Day
– Thanksgiving Day
– Christmas Day

Is International ACH is definitely supported?2021-03-10T06:48:50-07:00

Not currently.

Are there any limitations around mailing checks outside of the country?2021-03-10T06:50:05-07:00

We don’t restrict international checks, it is up to our customers to comply with OFAC standards since the money is being transferred from their bank accounts. Please make sure your address that is passed with that countries address conventions, otherwise it will be returned.

What are the minimum and maximum payment amounts supported?2021-03-10T06:51:15-07:00

0.01 – no real maximum for checks. We have some sending limits on ACH’s but they’re on a client by client basis and with notice we can accommodate higher amounts.

I sent this string “1 Financial Center | Floor 10 | Boston, MA 02111” – is there a different format I should be using for it to pick up the second address line?2021-03-10T06:53:41-07:00

‘1 Financial Center’ isn’t recognized as an actual street address by our geocoding, which is why it corrected it to 675 Atlantic Ave. If that’s passed it’ll pick up the second address line.

Does the 9AM MST cutoff for checks and 8PM EST cutoff for ACH also apply on weekends, or are both of these only processed on weekdays? If it’s weekdays only, will everything created after Friday’s cutoff be processed on Monday? Do bank holidays have an impact on ACHs and checks?2021-03-10T06:54:58-07:00

Those cutoff times apply to only weekdays, not weekends. As far as the weekdays, checks are not sent out on holidays that the USPS is not open and ACH’s are not processed on banking holidays. And yes, everything created after Friday’s cutoff be processed on Monday.

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